ITM Support Services
Supporting our national network
As a member of the ITM network, the one thing you can count on is support, because it's a core principle on which the Independent Timber Merchant Cooperative was founded.
Enjoy the benefits of buying as a group, sharing marketing opportunities, and much more.
National
Buying Power
National Strength
With over 90 ITM stores nationwide, the ITM network enjoys buying power and rebate structures that are equal to and sometimes better than competing corporate retailers.
Collective negotiations allow members access to products they would not be able to purchase as independents.
Collective negotiations allow members access to products they would not be able to purchase as independents.
Supplier
Support
Best Brands, Great Value
Our co-operative approach to purchasing, combined with our size, ensures an increased level of recognition and support from New Zealand and international suppliers.
Networking and
Knowledge Sharing
Sharing Ideas & Experience
The sharing of information, experience and ideas is one of the greatest resources available to ITM members.
Ideas help improve the profitability of one store are shared among all the members so that, if it suits, other store owners can put that same strategy in place.
Ideas help improve the profitability of one store are shared among all the members so that, if it suits, other store owners can put that same strategy in place.
Marketing
Power
Building Your Business
ITM deploys a national marketing, advertising, promotions and sponsorship programme annually, coordinated by the ITM Support Office.
This ensures collectively, that our voice is always heard and that ITM is always top of mind.
This ensures collectively, that our voice is always heard and that ITM is always top of mind.
Training
Support
Supporting Your Team
There are few topics more important to the ITM philosophy than staff training.
ITM has developed training support programmes to assist with improving staff specialist knowledge and expertise, so they can better serve our customers.
ITM has developed training support programmes to assist with improving staff specialist knowledge and expertise, so they can better serve our customers.
Incentive
Programmes
Engaging Your Customers
ITM run two key incentive programmes which help build loyalty with our Trade, DIY and Rural customer segments.
Trade Club is our rewards programme for Trade customers, offering them flexible reward points for use as they wish.
Priority Card offers great value to our Serious DIY and Rural audiences.
Trade Club is our rewards programme for Trade customers, offering them flexible reward points for use as they wish.
Priority Card offers great value to our Serious DIY and Rural audiences.
National
Buying Power
National Strength
With over 90 ITM stores nationwide, the ITM network enjoys buying power and rebate structures that are equal to and sometimes better than competing corporate retailers.
Collective negotiations allow members access to products they would not be able to purchase as independents.
Collective negotiations allow members access to products they would not be able to purchase as independents.
Supplier
Support
Best Brands, Great Value
Our co-operative approach to purchasing, combined with our size, ensures an increased level of recognition and support from New Zealand and international suppliers.
Networking and
Knowledge Sharing
Sharing Ideas & Experience
The sharing of information, experience and ideas is one of the greatest resources available to ITM members.
Ideas help improve the profitability of one store are shared among all the members so that, if it suits, other store owners can put that same strategy in place.
Ideas help improve the profitability of one store are shared among all the members so that, if it suits, other store owners can put that same strategy in place.
Marketing
Power
Building Your Business
ITM deploys a national marketing, advertising, promotions and sponsorship programme annually, coordinated by the ITM Support Office.
This ensures collectively, that our voice is always heard and that ITM is always top of mind.
This ensures collectively, that our voice is always heard and that ITM is always top of mind.
Training
Support
Supporting Your Team
There are few topics more important to the ITM philosophy than staff training.
ITM has developed training support programmes to assist with improving staff specialist knowledge and expertise, so they can better serve our customers.
ITM has developed training support programmes to assist with improving staff specialist knowledge and expertise, so they can better serve our customers.
Incentive
Programmes
Engaging Your Customers
ITM run two key incentive programmes which help build loyalty with our Trade, DIY and Rural customer segments.
Trade Club is our rewards programme for Trade customers, offering them flexible reward points for use as they wish.
Priority Card offers great value to our Serious DIY and Rural audiences.
Trade Club is our rewards programme for Trade customers, offering them flexible reward points for use as they wish.
Priority Card offers great value to our Serious DIY and Rural audiences.